Return & Cancellation Policy

General Information

The Products & Services of Novabeans directly or thorough its agents / franchisee / affilitates / dealers / distrubutors / consultants / reseller and / or any other party authorized by Novabeans hereafter collectively called as ″partners″, are technical in nature. They require in-depth understanding of the products and services. It shall be the responsibility of the purchaser / clients to understand the uses and benefits of the products and services before purchase. It shall be the responsibility of the client / purchaser to read the specification, descriptions and educate themselves on the usage / operation of the product and services before making such purchase(s). Novabeans and / or its partners shall not be liable to refund / return / cancel the product / services on this ground.

Our product and services offering at Novabeans can be categorized into 3 sections:

Communication to Novabeans

All communications in relation to returns, cancellation & refund by customer has to be emailed at info(at)novabeans(dot)com within a period of 30 days from the date of the order or send by registered postal letter by through speed post / courier to Novabeans registered office at H No. G-4 / 6 DLF Phase 1, DLF Qutab Enclave Scheme, Gurgaon, Haryana 122001 INDIA.

Return & Cancellation Policy for all Products / Services

All 3D printers, scanners, machines and / or all products and services marketed / delivered by us are sold and shipped, are covered under manufacturer(s) warranty. If a product you received is defective / damaged / non-operable, it will be covered under manufacturers warranty and we facilitate the replacement of parts by invoking the warranty clause as laid down by each manufacturer in their terms and conditions or warranty clause. But we don´t accept the refund / return of printers once we have processed the order.

At Novabeans, we also list designs and upon customer placing the order, we print these designs and ship to customers. These designs are validated before we list the designs in the store. These products are strictly non-returnable. Return of product shall only be accepted in case where Novabeans ships a different product or different design. Below section elaborates the return & cancellation policy for pre-listed products.

We also offer customized product printing for customers. If customer has a specific design and want us to create a 3D print / manufactuer and / or design custom 3D Printers / Products / Services based on their requirements, we do the same for customer. Such customized product can´t be returned once the customer confirms the designs and gives us the confirmation to manufactuer / print the object.

Most of the products sold by Novabeans are covered under the Manufacturer´s warranty. Novabeans won´t be offering any additional warranty than what is listed by the manufacturer and it is clearly communicated during the sale. So, Novabeans won’t accept return of products unless the same is authorized / compensated by the manufacturer or distributor. Novabeans can facilitate the warranty claim and act on behalf of customer to get the products replaced from manufacturer. Novabeans shall provide technical support or product support only as directed by the principal / manufacturer / distributor.

Shipping Charges, Inspection Charges, Taxes, Duties & Levies shall not be refunded in any case.

Once the customer places the order we shall contact the customer to confirm the order. Once the customer confirm the order, we shall go ahead and place the order immediately. After the confirmation, customer can not cancel the order in principle. Customer can still reach us if he wants to cancel the order after confirmation. It shall be the right of Novabeans to accept refusal of the order. Novabeans reserves the right to refund of payment of such order(s) after deduction of expenses on account of the customer. All decision by Novabeans shall be final and binding on the customer. If the order has been processed and ready for delivery, in such case, return of products shall be denied by Novabeans unless the product is sold to another fulfilling customer. No return / refund or cancellation of order shall be accepted on ground of delay due to customs clearance, manufactuer´s delay in production, shipment delays, force majeure and / or delay due to Act of God and / or delays not envisaged by Novabeans. checked) the cancellation message.

Novabeans also lists various designs in its design store. When customer places an order for a particular design; Novabeans prints the design and ships the printed product to customer. No refund / return / cancellation of such order shall be accepted. However, to facilitate the customer Novabeans reserves the right to display the design / models printed on its web-store or stores. Customers shall be refunded payment of such products only upon successful sales of the products after deduction of expenses and charges as levied by taxation, shipping and handling and maintenance, store expeses and / or other expenses;

For pre-listed products, Novabeans team shall start processing the order once it receives the notification. Novabeans team would nott call the customer for confirmation of order unlike for products mentioned above. Depending on the order queue it may take couple of hours before Novabeans team start processing the order. Customers can reach Novabeans if he / she wishes to cancel the order. Novabeans holds the right of refusal of such cancellation requests. Novabeans holds the right to deduct cancellation charges as deemed necessary by Novabeans. All decisions made by Novabeans shall be final and binding on the customer.

Novabeans also offers 3D Products of customized designs. i.e. If a customer has a design which he intends to get printed, he / she can approach Novabeans, get the design ascertained for print-ability, do the necessary changes and then get the product printed. For such products, Novabeans does not offer any return / refund policy under any circumstances. As customer has worked closely with the Novabeans team to do the necessary enhancements to the design, it is understood that the customer is aware of the end product he can expect.

For customized products, Novabeans team shall contact the customer with the final design and seeks customer confirmation for 3D printing the same. Once customer reaffirms the order, order can’t be cancelled under any circumstances.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy and terms of service, return, cancellation, refund policies. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Changes to the Return, Cancellation, Sales Terms and Condition / Statement

We reserve the right to change these statement(s) from time to time and will post any revisions on our Website and may also provide notice to you through the service or via email. Therefore we encourage you to check the Website often to read the latest version. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used.

Contact Us

In case you have any questions or comments regarding these Terms and Conditions, please send us an email to with the subject: RETURN REFUND POLICY.

Novabeans Prototyping Labs LLP

This privacy policy is subject to change without notice.

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  • About Us

    Novabeans - A Pioneer, 3D Printing Solution Provider in India.
    Novabeans provides the most advanced and comprehensive 3D design-to-manufacturing solutions including 3D printers, 3D scanners, 3D printing pens, 3D printing materials, 3D printing training workshops, 3D printing school kits, 3d printing professional support, made to order 3D design, 3D printing consultancy and services in India. Its powerful digital thread empowers professionals, students, and individuals everywhere to bring their ideas to life in material choices including plastics, metals, resin, silicon, ceramics and edibles, empowering customers to imagine, design and make their future.
  • If you are searching complete 3d printing services in India or where to buy 3d printer in India?. We offer professional support services for 3d printing in India. We have earned a formidable reputation among 3d printing companies in India. We offer best 3d printer in India with cost effective rates and after sale services all across India. We also provide best 3d printer for schools under Novabeans 3d printing for education program.

    You can drop an email to 3d printing Delhi 3d printing Delhi office for information about different 3d printing courses and workshops, make to order 3d printed design objects in different materials and sizes. The 3D printing course certificate will serve as an added advantage in your professional career. Novabeans is an official authorised reseller of many brands including Formlabs, BigRep, LeapFrog, Ultimaker, 3d Systems, Littlebits, Structure Sensor Scanner, Makerbot, 3Doolder, LixPen, CreoPop, b9creator, Photocentric, Innofil3D, Structur3D, Raise3D, Modifi3d, ColorFabb in India.

    Novabeans was founded in 2014 by IT professionals and today the company has grown into a premier provider of #3dprinting technology in India. We form partnerships with different types of professionals who use our 3D printing solutions and learn from their experience. This way we can help them and other potential users to capture all the benefits of 3D printing technologies. Whether it is engineering, product design, medical purposes, architectural design, jewellery, entrepreneurs or education, together with them, we Create the Future.
DCT-702, 7th Floor DLF City Court,
(near Sikandarpur metro station)
Gurgaon, Haryana, India 122001
Email is Preferred Method of Contact
+ 91 12 44 00 08 82
(Monday - Saturday | 9 am to 6 pm, IST)
Skype Id : Novabeans3d
40 rue notre dame de nazareth,
Paris, France 75003
Skype ID : Novabeans3d
(Monday - Friday | 9 am to 6 pm, CST)
16/21, Alipur Road, Civil Lines
New Delhi - 110054, India
+ 91 12 44 00 08 82
(Monday - Saturday | 9 am to 6 pm, IST)
Skype Id : Novabeans3d

Novabeans's - Franchisee - Chennai
No: 4/9, Venkateshwara Street, Krunji Nagar
Mudhichur Road, West Tambaram
Chennai - 600045, Tamil Nadu, India
Novabeans's - Franchisee - Gujarat
23/224 Devnandan Mall, Opposite
Sannyas Ashram Road, Elisbridge
Ahmedabad, Gujarat 380004, India
Novabeans's - Franchisee - Hyderabad
Plot no 211/D, IDA Ph II
Cherlapally, Hyderabad
Telangana 500081 - India
Novabeans's - Franchisee - Pune
3 Chitralekha apt, 14 Ideal colony,
behind Geetai shopping mall, paud Rd,
Pune - 411038, Maharashtra, India

Novabeans's - Franchisee - Jaipur
G-23 Sitapura Industrial Area,
Behind Poddar Pigment,
Jaipur - 302022, Rajasthan, India
Novabeans's - Kerala
1st floor, Dream World Building,
Mini Bye Pass road, Arayedath palam,
Kozhikode - 673004, Kerala, India
Novabeans's - Franchisee - Punjab
837,sector 82,
JLPL Industrial Area,
Mohali - 140306, Punjab, India

Novabeans -Bangalore
C-402 Mantri Sarovar
HSR Layout IV Sector
Bangalore - 560102, Karnataka, India
Novabeans - Mumbai
103,Swastik Disa Corporate Park
L. B. S marg, Ghatkopar (West)
Mumbai - 400086, Maharashtra, India
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M 523/5 Western Avenue
Lane W-23B Sainik Farms
Delhi - 110062, New Delhi, India
Novabeans - Gujarat

3D e-Studio
Novabeans -Mumbai
A-601/603, Vertex Vikas Building
Sir M.V.Road, Andheri (E)
Mumbai - 400069, Maharashtra, India
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Elpro International Compound
Pune - 411033, Maharashtra, India
Novabeans Kerala
West Fort Plaza, 18/383 -12
2nd Floor, west Fort, Poothole PO
Thrissur - 680004, Kerala, India