Return & Cancellation Policy
The Products & Services of Novabeans directly or thorough its agents / franchisee / affilitates / dealers / distrubutors / consultants / reseller and / or any other party authorized by Novabeans hereafter collectively called as ″partners″, are technical in nature. They require in-depth understanding of the products and services. It shall be the responsibility of the purchaser / clients to understand the uses and benefits of the products and services before purchase. It shall be the responsibility of the client / purchaser to read the specification, descriptions and educate themselves on the usage / operation of the product and services before making such purchase(s). Novabeans and / or its partners shall not be liable to refund / return / cancel the product / services on this ground.
Our product and services offering at Novabeans can be categorized into 3 sections:
- Products and Services offered by Novabeans under Dealership / Sales and / or Support Center and / or under resellers agreement manufactured elsewhere;
- Products and Services offered / manufactured by Novabeans;
- Products and Services offered / manufactured by Novabeans under contract of Customized Manufacturing / Offering;
Communication to Novabeans
All communications in relation to returns, cancellation & refund by customer has to be emailed at info(at)novabeans(dot)com within a period of 30 days from the date of the order or send by registered postal letter by through speed post / courier to Novabeans registered office at H No. G-4 / 6 DLF Phase 1, DLF Qutab Enclave Scheme, Gurgaon, Haryana 122001 INDIA.
Return & Cancellation Policy for all Products / Services
All 3D printers, scanners, machines and / or all products and services marketed / delivered by us are sold and shipped, are covered under manufacturer(s) warranty. If a product you received is defective / damaged / non-operable, it will be covered under manufacturers warranty and we facilitate the replacement of parts by invoking the warranty clause as laid down by each manufacturer in their terms and conditions or warranty clause. But we don´t accept the refund / return of printers once we have processed the order.
At Novabeans, we also list designs and upon customer placing the order, we print these designs and ship to customers. These designs are validated before we list the designs in the store. These products are strictly non-returnable. Return of product shall only be accepted in case where Novabeans ships a different product or different design. Below section elaborates the return & cancellation policy for pre-listed products.
We also offer customized product printing for customers. If customer has a specific design and want us to create a 3D print / manufactuer and / or design custom 3D Printers / Products / Services based on their requirements, we do the same for customer. Such customized product can´t be returned once the customer confirms the designs and gives us the confirmation to manufactuer / print the object.
Most of the products sold by Novabeans are covered under the Manufacturer´s warranty. Novabeans won´t be offering any additional warranty than what is listed by the manufacturer and it is clearly communicated during the sale. So, Novabeans won’t accept return of products unless the same is authorized / compensated by the manufacturer or distributor. Novabeans can facilitate the warranty claim and act on behalf of customer to get the products replaced from manufacturer. Novabeans shall provide technical support or product support only as directed by the principal / manufacturer / distributor.
Shipping Charges, Inspection Charges, Taxes, Duties & Levies shall not be refunded in any case.
Once the customer places the order we shall contact the customer to confirm the order. Once the customer confirm the order, we shall go ahead and place the order immediately. After the confirmation, customer can not cancel the order in principle. Customer can still reach us if he wants to cancel the order after confirmation. It shall be the right of Novabeans to accept refusal of the order. Novabeans reserves the right to refund of payment of such order(s) after deduction of expenses on account of the customer. All decision by Novabeans shall be final and binding on the customer. If the order has been processed and ready for delivery, in such case, return of products shall be denied by Novabeans unless the product is sold to another fulfilling customer. No return / refund or cancellation of order shall be accepted on ground of delay due to customs clearance, manufactuer´s delay in production, shipment delays, force majeure and / or delay due to Act of God and / or delays not envisaged by Novabeans. checked) the cancellation message.
Novabeans also lists various designs in its design store. When customer places an order for a particular design; Novabeans prints the design and ships the printed product to customer. No refund / return / cancellation of such order shall be accepted. However, to facilitate the customer Novabeans reserves the right to display the design / models printed on its web-store or stores. Customers shall be refunded payment of such products only upon successful sales of the products after deduction of expenses and charges as levied by taxation, shipping and handling and maintenance, store expeses and / or other expenses;
For pre-listed products, Novabeans team shall start processing the order once it receives the notification. Novabeans team would nott call the customer for confirmation of order unlike for products mentioned above. Depending on the order queue it may take couple of hours before Novabeans team start processing the order. Customers can reach Novabeans if he / she wishes to cancel the order. Novabeans holds the right of refusal of such cancellation requests. Novabeans holds the right to deduct cancellation charges as deemed necessary by Novabeans. All decisions made by Novabeans shall be final and binding on the customer.
Novabeans also offers 3D Products of customized designs. i.e. If a customer has a design which he intends to get printed, he / she can approach Novabeans, get the design ascertained for print-ability, do the necessary changes and then get the product printed. For such products, Novabeans does not offer any return / refund policy under any circumstances. As customer has worked closely with the Novabeans team to do the necessary enhancements to the design, it is understood that the customer is aware of the end product he can expect.
For customized products, Novabeans team shall contact the customer with the final design and seeks customer confirmation for 3D printing the same. Once customer reaffirms the order, order can’t be cancelled under any circumstances.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy and terms of service, return, cancellation, refund policies. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Changes to the Return, Cancellation, Sales Terms and Condition / Statement
We reserve the right to change these statement(s) from time to time and will post any revisions on our Website and may also provide notice to you through the service or via email. Therefore we encourage you to check the Website often to read the latest version. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used.
In case you have any questions or comments regarding these Terms and Conditions, please send us an email to firstname.lastname@example.org with the subject: RETURN REFUND POLICY.
Novabeans Prototyping Labs LLP